Responsible Gaming
at suna101

At suna101, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should be a form of entertainment that people enjoy on their own terms, with full awareness of the risks involved. Our platform is built for Bangladesh players who choose to engage with cricket betting, casino games, and slots as a leisure activity — not as a means of income or a solution to financial problems.

suna101 maintains a rigorous responsible gaming framework that encompasses player education, practical self-management tools, early intervention systems, and direct access to professional support. We actively monitor player behaviour patterns and may proactively reach out if our systems identify indicators of potential problem gambling, such as rapidly increasing deposit frequency, chasing losses, or unusually extended session durations.

Our responsible gaming policies apply equally to all game categories on the platform — whether you are betting on BPL, IPL, or T20 World Cup cricket matches, spinning slots from Pragmatic Play or NetEnt, or playing live casino tables from Evolution Gaming or Ezugi. No department or game type is exempt from these protections.

suna101 is strictly an 18+ platform. Access to real-money gambling — including deposits, withdrawals, bonus claims, and all game categories — is absolutely prohibited for individuals under the age of 18. 18+

During the registration process, all players are required to confirm that they are 18 years of age or older. Before a withdrawal can be processed, our KYC team verifies your identity using government-issued documents such as your National Identity Card (NID), passport, or driving licence. If our verification checks reveal that a player is under 18, the account is immediately and permanently closed, all funds are forfeited, and the matter is escalated in accordance with applicable law.

Protecting underage individuals is a shared responsibility. If you share a device with family members or younger individuals in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend using device-level parental controls or dedicated software tools to block access to gambling websites. Tools such as GamBan, Betfilter, or the built-in screen time and parental control features on Android and iOS devices are effective options.

Self-exclusion is one of the most powerful tools available to players who feel that gambling is becoming a problem. When you self-exclude from suna101, your account is immediately suspended, you lose access to all games and betting markets, your payment methods are frozen, and all promotional communications — including bonus offers, SMS alerts, and email campaigns — are permanently stopped for the duration of the exclusion.

suna101 offers the following self-exclusion options:

To activate self-exclusion, contact our support team via live chat on the suna101 website or email support@suna101 with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion duration. Our team will process the request within 24 hours. For urgent cases, live chat is available 24/7 with a response time under 2 minutes (Bangladesh Standard Time, BST UTC+6).

Managing how much money you deposit into your suna101 account is one of the most effective ways to keep gambling within a budget you are comfortable with. suna101 provides flexible deposit limit controls that you can configure directly from your account settings at any time.

The following deposit limit types are available, all denominated in Bangladeshi Taka (৳ BDT):

• Daily Deposit Limit: Sets the maximum total amount you can deposit within any 24-hour rolling period.
• Weekly Deposit Limit: Sets the maximum total amount you can deposit across any 7-day rolling period.
• Monthly Deposit Limit: Sets the maximum total amount you can deposit across any 30-day rolling period.

How limits work in practice: When you reduce a deposit limit, the change takes effect immediately — your new lower cap is enforced from the moment you save it. When you increase a deposit limit or remove an existing one, a mandatory 7-day cooling-off period applies before the change becomes active. This deliberate asymmetry ensures that impulsive decisions during a losing session cannot instantly override the spending boundaries you set when you were thinking clearly.

In addition to deposit limits, suna101 also supports the following complementary spending controls:

• Loss Limits: Set a maximum amount you are willing to lose in a given period. Once the limit is reached, further betting is blocked until the period resets.
• Wager Limits: Cap the total stake amount you can place across all games within a defined time window.
• Balance Reminders: Receive on-screen notifications when your real-money balance drops below a threshold you set, helping you stay aware of your position.

Time is as important to manage as money when it comes to responsible gambling. Extended, uninterrupted sessions are strongly associated with poor decision-making, chasing losses, and diminished enjoyment. suna101 provides a suite of time-based controls to help you maintain healthy session habits.

All time-based controls can be activated via your account settings or by contacting our support team at any time. We recommend combining session duration reminders with a deposit limit for a comprehensive responsible gaming setup that covers both time and money simultaneously.

Problem gambling can develop gradually, and many people do not recognise it in themselves until it has already had a significant impact on their finances, relationships, or mental health. The following warning signs may indicate that gambling has moved beyond the boundaries of healthy entertainment and is becoming a harmful pattern of behaviour.

If you recognise three or more of the above signs in your own gambling behaviour, we strongly encourage you to take immediate action. Use the self-exclusion tool described in Section 3, set deposit limits as described in Section 4, and reach out to our support team or a professional counselling organisation. You are not alone, and help is available.

The following checklist is adapted from internationally recognised problem gambling screening tools. Read each question honestly and reflect on your gambling behaviour over the past 12 months.

Whether you want to discuss a concern privately, activate a self-exclusion, adjust your deposit limits, or simply learn more about how to gamble responsibly, suna101's support team is your first point of contact. We are available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all other public holidays in Bangladesh.

All responsible gaming requests — including self-exclusion, deposit limit changes, and time-out activation — are handled with full confidentiality. Our support agents are trained to approach these conversations with sensitivity and without judgment. You will never be pressured to continue playing or to reduce a limit you have set.

How to request responsible gaming tools via email: Send your request to support@suna101 with the subject line matching the action you need — for example, "Deposit Limit Request", "Self-Exclusion Request", or "Time-Out Request". Include your registered email address and the specific limit or duration you are requesting. Our team will confirm the change by return email once it has been applied to your account.

suna101 is committed to providing a genuinely safe gambling environment for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We continuously review and improve our responsible gaming tools based on player feedback, industry best practices, and developments in player protection standards internationally.